Post-Sales Operations Manager

📋 Description

• Run the segment’s operating cadence: weekly reviews, monthly business reviews, and quarterly
• Build repeatable processes across customer handoffs, onboarding, adoption, and renewal
• Translate customer and business needs into clear playbooks, ownership, and workflows
• Partner with account teams on business reviews, risk interventions, and expansion handoffs
• Maintain a clear view of customer coverage, engagement demand, and team capacity
• Improve how resources are assigned as customers move from pilots to ongoing partnerships

🎯 Requirements

• 4–6 years of experience in B2B SaaS or Fintech, with 3+ years in Customer Success, Revenue, Sales
• Hands-on ownership of post-sales processes, such as renewals, onboarding, customer coverage, or
• Experience supporting a high-velocity customer motion or complex enterprise engagements
• Proficiency with Salesforce, including reporting, administration, and GTM data structures
• Strong analytical skills; comfort with contract, consumption, or staffing data
• SQL or BI experience is a plus

🎁 Benefits

• Equity
• Bonus
• Comprehensive medical, dental, and vision coverage
• Paid time off
• Real ownership: own real surface area and watch the world's most sophisticated users rely on your
• Extraordinary team: take talent density seriously, work alongside sharpest people in AI and finance