Premier Resident Engineer (PRE)

📋 Description

• Provide technical support to Extreme Networks Premier customers focusing on product portfolio with
• Duties include Case handling, first line troubleshooting, acting as an escalation for customer 1st
• Assists third party maintainer (TPM) with hardware replacements if necessary.
• Mature network management and troubleshooting skills; understand, troubleshoot, diagnose, and
• Define, manage, and execute problem resolution plans and communicate closure/resolution to Extreme
• Resource for maintenance, tuning and proactive Plan and maintain health and optimization of

🎯 Requirements

• Bachelor's degree in technical field, Masters in Computer Science, or equivalent work experience
• 8-10 years' experience in a technical support environment including significant exposure to layer 1
• Strong preference for Cloud, Ethernet Fabrics and Network Management
• Business level communication required in English, Arabic also preferential.
• Additional languages would be an advantage.
• Extreme certification(s) must be acquired within 1 year of employment.

🎁 Benefits

• Extreme Networks Benefits