Manage China client service delivery team day to day operations and quality
Manage resources planning and participate in recruitment process
Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets
Maintain close and strong partnership with sales team to ensure a smooth engagement with customers
Drive continuous improvement through partnering closely with different teams in Ops across local
Lead and deal with all people issues, manage the overall talent development and team stability

🎯 Requirements

Motivated self-starter who can learn quickly in a fast-paced environment
Service-oriented mindset and understand client service and operations
Passionate and committed professional with excellent interpersonal skills
Strong work ethic and accountability
Great team player who cares and willing to help other colleagues
Strong people management skills

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