Principal Community Manager

📋 Description

• Develop and execute strategies to increase community participation, engagement, and contributor
• Build programs to recruit, activate, retain, and develop contributors across customers, partners
• Create scalable onboarding and engagement experiences that strengthen long-term participation.
• Establish success metrics covering contributor acquisition, activation, retention, engagement, and
• Define and manage community health metrics and success measures.
• Monitor engagement, sentiment, participation trends, and contributor behavior.

🎯 Requirements

• 8+ years of experience in community management, customer advocacy, customer marketing, developer
• Demonstrated success growing and scaling online communities and contributor ecosystems.
• Experience building engagement, advocacy, ambassador, expert, or contributor programs.
• Strong analytical and data-driven decision-making skills.
• Experience influencing cross-functional stakeholders and driving outcomes without direct authority.
• Excellent communication, presentation, and executive storytelling skills.

🎁 Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs