Oversee engagement and outcomes for customers in portfolio
Assign out activities to other team members to achieve outcomes
Ensure customers are technically healthy and on the most recent version of ServiceNow product
Guide development of new Success Plays
Work with customers to create new use case/success stories
Ensure customers obtain maximum value from ServiceNow investment and use their licenses

🎯 Requirements

10+ years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
Mentor team members
ServiceNow certifications

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