Principal Customer Success Manager - Pharma

📋 Description

• Own the customer relationship end-to-end for large, complex accounts in Pharma & CRO space.
• Lead cross-functional programs with executives, partners, and internal teams to drive adoption and
• Serve as strategic point of contact, aligning priorities and driving measurable outcomes.
• Manage multiple concurrent programs, sustaining alignment on strategic objectives.
• Build relationships with senior stakeholders and position H1 as a key partner.
• Drive account strategy, adoption plans, and renewal readiness while mitigating risk.

🎯 Requirements

• 5+ years in Customer Success, Account Management, Consulting, or equivalent in Enterprise B2B SaaS.
• Experience owning high-ARR accounts with senior stakeholder engagement.
• Strong project management across multi-threaded initiatives.
• Life Sciences or Medical Affairs/Clinical experience a plus.
• Proven renewals management and expansion opportunity identification.

🎁 Benefits

• Health insurance options and generous PTO
• Pre-planned wellness holidays
• Retirement options
• Health and charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours and remote-friendly policy