Principal Product Designer

📋 Description

• Be part of the SecOps Product Excellence team that is responsible for ensuring our customers’
• Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues.
• Mentor field resources in implementation methodology, configuration, and best practices for the
• Help customer jump start the implementation and adoption of ServiceNow SecOps Products.
• Work closely with customers, Product Management, Sales, and Professional Services to understand
• Define success plans jointly with customers and key stakeholders to deliver high value outcomes.

🎯 Requirements

• 8+ years of experience in a B2B client-facing role (Customer Success, Professional Services, Sales
• Experience working with Enterprise customers on their SecOps journey.
• Understanding SecOps business problems and experience in managing customer stakeholders in large
• Experience with Banking and Financial Services customers is desirable.
• Extensive hands-on experience with one or more leading SecOps products.
• A deep sense of empathy for the customer and genuine passion in helping them succeed.