Principal Technical Account Manager

📋 Description

• Take ownership of the customer relationship for key CX customers and become their advocate within
• Resolve the most complex problems and provide excellent technical and customer service to specific
• Exemplify an effective and productive relationship with assigned accounts, holding regular
• Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA
• Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.

🎯 Requirements

• 10 years+ in a Technical/Service role in software, telecommunications or in customer service
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Working technical knowledge of contact center software/design/functionality
• Implementation: broad skills in both technology & analysis; experience in communicating at a
• TCP/IP networking knowledge and VoIP technology exposure

🎁 Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless