Produce clear, accurate, timely online support content in English, delivering personalized
Define and evolve documentation strategy across product lines, aligning support content with
Design scalable frameworks for content delivery
Use analytics and cross-functional partnerships to prioritize, track, and measure content
Drive frictionless handoff between online and live support through strategic metadata management
Collaborate with content strategists and writing teams to develop shared resources, including style

🎯 Requirements

DITA XML authoring
Search technologies
AI tools
Content delivery tools
Editorial partnership
Agile environment

🎁 Benefits

Flexible Paid Time Off policies
Quarterly Self-Care Days (4 extra paid days off annually)
Volunteer Days
Parental leave
Comprehensive health coverage including dependents
Home office setup support

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