Principal Technical Writer - Customer Onboarding

📋 Description

• Drive and execute the onboarding content strategy, ensuring a cohesive narrative for how users
• Align Field, Product, and Documentation teams, acting as a central point of contact for
• Design user-focused onboarding flows, highlighting best practices, troubleshooting, and clear next
• Measure and iterate on content using user research, support feedback, and telemetry to reduce churn

🎯 Requirements

• 7+ years of relevant experience in technical writing or developer-focused roles, with a proven
• Cross-functional leadership and ability to influence stakeholders across product, engineering, and
• Deep narrative skills in creating compelling stories for complex technical products.
• Data-driven mindset, comfortable using analytics, UXR, and support data to inform documentation
• Collaborative spirit with experience in large, distributed organizations.
• Customer knowledge with experience using self-service cloud products as a user or practitioner.

🎁 Benefits

• Competitive pay based on work performed, not previous salary.
• Health coverage for you and your family in many locations.
• Flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Up to $2000 (or local currency equivalent) matching for financial donations and service.
• Up to 40 hours each year for volunteer projects.