Principal Technical Writer - Customer Onboarding

📋 Description

• Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn
• Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with
• Design user-focused flows. Create organized onboarding experiences highlighting best practices
• Measure and iterate. Use user research, support feedback, and telemetry to identify where users

🎯 Requirements

• 7+ years of technical writing or developer-focused experience with a track record in onboarding or
• Cross-functional leadership in product enterprise groups.
• Deep narrative design and creation for complex technical products.
• Data-driven mindset and ability to use analytics, telemetry, and support data for docs improvements.
• Experience in distributed large teams and assets.
• Customer knowledge from using self-service products, and an understanding of cloud/IT deployment

🎁 Benefits

• Competitive compensation based on market fit, not age in role.
• Health coverage for you and your family in many locations.
• Flexible schedules and locations within legal regions.
• Vacation days and local time-off.
• Charity donation matching up to $2,000 (or local currency) for each cause.
• Volunteer hours (40 annually) for community projects.