Principal Technical Writer - Customer Onboarding

📋 Description

• Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn
• Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with
• Design user-focused flows. Create organized onboarding experiences. These should highlight best
• Measure and Iterate. Use user research, support feedback, and telemetry to identify where users

🎯 Requirements

• 7+ years of relevant experience. Experience in technical writing or developer-focused roles, with a
• Cross-functional leadership. Proven ability to lead initiatives and influence stakeholders across
• Deep narrative skills. Experience in creating compelling, cohesive stories for complex technical
• Data-driven mindset. Comfortable using analytics, UXR, and support data to inform documentation
• Collaborative spirit. Experience working in large, distributed organizations where alignment across
• Customer knowledge. Experience with self-service cloud products as a user or practitioner, with an

🎁 Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations
• Up to 40 hours each year to use toward volunteer projects you love