Own end-to-end problem management lifecycle (identification, investigation, RCA, resolution
Act as coordinator across application, infrastructure, and third-party teams when necessary
Ensure adherence to ITIL Problem Management process
Perform deep-dive analysis on recurring or critical incidents (software defects, infrastructure
Use structured methods such as 5 Why's, Ishikawa (Fishbone) or Fault Tree Analysis
Produce clear, actionable RCA reports with remediation plans

🎯 Requirements

5–10+ years in Incident / Problem Management
5–10+ years in Production Support / Application Support
Proven experience handling/contributing to major incidents in complex environments
Experience in global, multi-team, 24/7 operations
Strong understanding of distributed systems and enterprise applications
Strong understanding of Cloud environments (Azure)

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