Process Design Specialist

📋 Description

• Assess existing operations and support processes using established methodologies to identify gaps
• Translate customer experiences into mapped, actionable improvements to support flows.
• Map current-state and future-state processes using standard methodologies (process flows, swimlane
• Support the team's intake process for new process improvement requests, so operations teams know
• Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it
• Partner with Quality & Training, Operations Insights, and Program Management teams to translate

🎯 Requirements

• 3+ years of experience in process improvement, business process design, or operations analysis
• Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams
• Experience assessing a current-state process using structured methodologies and identifying where
• Experience translating unstructured or tribal knowledge into clear, standardized documentation such
• Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or
• Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits

🎁 Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy