Product Implementation Specialist

📋 Description

• Deliver proofs of concept to customers quickly and efficiently, owning user provisioning, workspace
• Troubleshoot to separate configuration mistakes from product or access issues, and escalate to the
• Run the technical portions of customer calls, including admin walkthroughs and end-user onboarding
• Produce the configuration guides, troubleshooting runbooks, and documented process the rest of the
• Shorten the time between a customer agreeing to a POC and that POC producing workflow data they can
• Give Product specific, evidenced feedback on where setup friction is costing deals

🎯 Requirements

• Has 1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales
• Can explain technical concepts to technical and non-technical business stakeholders
• Can operate in an environment with limited documented process and is excited to supporting building
• Takes ownership over active deals and shows initiative in advancing the deal forward

🎁 Benefits

• Health, dental, and vision insurance for you and your dependents
• Flexible paid time off and company holidays
• 401(k)
• Paid parental leave
• Daily catered lunch (SF office)
• Commuter benefits