Product Management Director - Contact Center Frameworks

📋 Description

• Own the multi-year vision and roadmap for native contact center and voice AI — voice, digital
• Establish a defensible position as the CCaaS and CRM markets converge, treating customer demand as
• Define how AI agents handle live customer conversations end to end: resolving autonomously where
• Set the experience and performance bar for real-time voice, so conversations feel natural across
• Help guide the omnichannel agent workspace experience for Voice and Digital that leverages Agentic
• Close the loop between conversation and outcome, so customer engagements resolve into completed

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 15+ years of experience in enterprise software product management, including significant depth in
• Demonstrated end-to-end ownership of a voice or real-time communications product, from strategy
• Working command of telephony fundamentals - SIP, WebRTC, media handling, and carrier interconnect -
• Experience shipping conversational or agentic AI in production at enterprise scale, not in pilot or
• A track record of setting product strategy in a contested market and defending it with

🎁 Benefits

• Base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP (Employee Stock Purchase Plan)
• Matching donations
• Flexible time away plan