Product Manager - Customer Service Platform

📋 Description

• Own the product vision and roadmap for the tools our support advisors use every day, improving
• Define and evolve how customers access support across chat, email, social messaging, and emerging
• Strengthen the foundational API layer connecting our support systems, with a focus on reliability
• Take initiatives from discovery through launch, partnering closely with engineering to ship
• Identify opportunities to thoughtfully apply AI and automation within advisor workflows and channel
• Collaborate with engineering, design, data science, and customer service operations to build

🎯 Requirements

• You have 4+ years of product management experience and a track record of delivering impactful
• You think in systems and understand how APIs, integrations, platforms, and tooling can work
• You are comfortable partnering with engineering teams on API design, system architecture, and
• You know how to take products from discovery through delivery, balancing thoughtful product
• You are curious about customer service and support operations and bring empathy for both the people
• You communicate clearly, can make complex trade-offs understandable, and know how to create