Product Operations Lead, Booking Platform at Fora Travel (~$104k/year)

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Own operational workflows across the booking platform and supplier ecosystem, including
Work escalations end to end, finding the root cause and fixing the underlying pattern, not just the
Build automations and tools that reduce manual work and improve booking accuracy, using AI tools
Track platform health with dashboards and queries, and flag trends before they reach advisors.
Get Support and Operations ready for booking product launches and keep processes documented

4-6 years in product operations or a similar role.
Uses AI tools daily and has built at least one AI-powered workflow, agent, or automation that
Has owned an operational workflow end to end, with a metric they reported on and improved.
Has led a root-cause review of a recurring issue that resulted in a shipped fix.
Writes their own SQL and has built dashboards or reports that others use to make decisions.
Has written SOPs, runbooks, or ticket specs that others used without a walkthrough.

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