Product Operations Specialist

📋 Description

• Drive Product Launch Readiness: Identify documentation, tooling, and process gaps before new
• Empower Internal Teams: Build clear step-by-step guides, troubleshooting workflows, and training
• Bridge Customer Insights to Product Strategy: Analyze frontline feedback using data to quantify
• Optimize Cross-Functional Workflows: Fix tooling and process bottlenecks across multiple
• Lead Technical Strategy: Define end-to-end support strategies for assigned products, guiding them

🎯 Requirements

• Technical Communication: Ability to write clear, structured documentation for both technical
• Data-Driven Analysis: Proficiency with SQL to pull, join, and analyze operational metrics
• Proven Track Record in Customer-Facing Technical Work: Experience in technical support, solutions
• Self-Directed Problem Solving: Comfort operating in ambiguous environments—identifying high-impact
• Influence Without Authority: Ability to build strong cross-functional relationships and inspire

🎁 Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k)
• Equity and/or commission as additional compensation
• Opportunity to learn domain expertise in fintech areas such as credit, payments, and fraud
• Learning advanced internal tool development and system customization
• Learning methodologies for designing and scaling Voice-of-Customer programs