Product Operations Specialist | Juno

📋 Description

• Provide holistic support through the entire launch lifecycle across program management, customer
• Maintain Linear as a reliable operating system for projects, owners, milestones, dependencies
• Serve as the first line of defense for product-related customer issues across email and chat
• Be the voice of the customer in product decisions. Analyze support trends and customer feedback
• Build AI-powered workflows, automations, knowledge systems, and self-service experiences.

🎯 Requirements

• 3+ years of experience in product operations, program management, customer experience, technical
• Highly process-oriented with ability to turn ambiguous cross-functional work into clear owners
• Active use of AI to get real work done and ability to show examples of automation or analysis.
• Ability to use qualitative feedback and data to identify patterns, diagnose root causes, and
• Strong written communication with precision and empathy.
• Ownership mindset, ability to move quickly without losing details, and drive clarity across teams.

🎁 Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend