Product Operations Specialist L3

📋 Description

• Provide support for common customer inquiries received by email to ensure customers have an
• Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
• Log customer interactions and tag/categorize issues accordingly.
• Learn new processes across a variety of subject areas and ensure our operations are running
• Respond to and action incoming carrier partner notifications.
• Quickly and confidently triage complex issues to the Level 2 team.

🎯 Requirements

• Ability to work in rotational shifts 18:30 - 3:30AM or 21:00- 6:00 IST
• You're thorough, organized, and detail-oriented, and you're able to prioritize and execute multiple
• Experience Required: 3 - 7 Yrs (depending on candidature)
• Previous experience into Advanced Email writing, handling international escalations (voice, chat
• International stakeholder handling
• Monitoring tasks and queues, ensuring SLAs aren't breached for self and the team

🎁 Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Offerings vary by location