Product Specialist

📋 Description

• Serve as the first point of contact for customer issues via email, chat, or phone
• Troubleshoot and resolve basic technical issues using documentation and internal tools
• Record and track support issues in the ticketing system
• Collaborate with engineering and security teams to escalate unresolved issues
• Contribute to user guides and help documentation
• Continuously learn and apply knowledge of cybersecurity and threat detection

🎯 Requirements

• Bachelor's degree in Technology, Cybersecurity, or related fields
• Prior exposure or strong interest in cybersecurity, threat intelligence, or SOC operations
• Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats
• Strong communication skills (written & verbal)
• Ability to work independently in a rotational shift environment
• Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk)

🎁 Benefits

• Flexible working hours
• Food, unlimited snacks and drinks available at office
• Opportunity to work at the intersection of cybersecurity, AI, and digital risk protection
• Exposure to real-world cyber threats, takedown operations, and incident response
• Learn from seasoned cybersecurity professionals in a fast-paced startup environment
• Opportunity to grow your career in Cyber Security with practical application