Product Specialist (EU)

📋 Description

• Configure software solutions to meet customer requirements, including workflows, document types, AI
• Understand customer business processes and translate requirements into effective product
• Train customers, end users, and administrators on the effective use of products and configured
• Manage and coordinate customer projects, ensuring deliverables are completed within agreed scope
• Provide post-go-live administrative and product support across multiple customer accounts.
• Support pre-sales activities by understanding prospective customer needs, demonstrating solutions

🎯 Requirements

• 1–5 years of experience in product specialist, customer success, consulting, or a related
• Previous experience configuring, supporting, or implementing software solutions.
• Experience with clinical research, drug development, R&D, or regulatory submission software is
• Ability to quickly understand client requirements, identify appropriate solutions, and communicate
• Demonstrated ability to address customer needs, manage expectations, and build effective working
• Strong organizational skills and the ability to switch efficiently between multiple priorities and

🎁 Benefits

• Fully remote work arrangement within Europe.
• Full-time employment.
• Annual compensation of €61,500–€74,700.
• Opportunity to work at the intersection of life sciences, clinical research, AI, cloud computing
• Exposure to generative AI, large language models, intelligent data management, medical writing, and
• Opportunity to work directly with customers on solution configuration, implementation, training