Product Support Engineer III-1

📋 Description

• Act as primary L3/PSE owner for high-impact and ambiguous mobile issues (Driver, Fleet, routing and
• Lead structured, hypothesis-driven investigations: define the problem, build reproducible cases
• Partner closely with engineering teams (MobEx, Driver, Routing & Dispatch, Asset Maintenance
• Own customer and stakeholder communication for critical issues: craft clear business impact
• Proactively identify patterns across customer tickets and incidents to recommend and drive product
• Contribute to and maintain internal runbooks, incident playbooks, and knowledge base content for

🎯 Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 6+ years of experience in technical support, solutions engineering, or similar roles working
• Proven expertise troubleshooting mobile apps across Android and/or iOS, including device/OS
• Strong debugging and root-cause analysis skills: able to decompose ambiguous, multi-system issues
• Demonstrated experience working directly with engineering and product: reading JIRA tickets/RFCs
• Excellent written and verbal communication in English, comfortable presenting complex technical

🎁 Benefits

• Above-market total compensation through a combination of base salary, performance-based
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Career development opportunities in a hyper-growth environment.