Product Support Engineer III

📋 Description

• Provide second line phone/email consultation to independently debug complex security/network
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations
• Create entries in our technical support online database to accurately document any incident
• Understand the product direction and customer use-cases and provide input on product & code

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new
• Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools (Ping
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!