Product Support Specialist

📋 Description

• Support customers throughout their end-to-end experience, including onboarding, account setup
• Investigate and resolve inbound customer issues received through email, Slack, social platforms
• Diagnose technical problems involving product functionality, APIs, integrations, browsers
• Partner with engineering teams to investigate, reproduce, document, and communicate product bugs
• Identify recurring issues, trends, and helpful customer insights to inform product improvements
• Contribute to technical documentation and internal knowledge resources

🎯 Requirements

• Located in Canada and comfortable working in a remote-first environment
• Experience supporting technical or engineering-oriented users with strong customer service
• Excellent written and verbal communication for technical and non-technical audiences
• Hands-on experience diagnosing technical issues including APIs, integrations, and user environments
• Strong technical curiosity and commitment to continuous learning
• Familiarity with SQL, JavaScript, APIs, and GitHub is an advantage

🎁 Benefits

• Competitive salary and equity participation
• Employee-friendly equity terms including extended exercise windows
• Daily meal and coffee stipend
• Paid co-working space or desk
• Health coverage per country requirements
• Five weeks paid vacation plus statutory holidays