Own the front line of customer support across chat, email and video - resolving issues end-to-end
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when
Identify patterns in customer issues and turn them into process improvements, knowledge base
Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring
Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and

🎯 Requirements

5+ years in product or technical support within a B2B SaaS environment
Strong troubleshooting skills
Currently using AI in your workflow
Maintain a human-in-the-loop mindset for customer-facing or escalation-critical work
Experience with customer support tools such as Zendesk, Intercom, Jira, Linear or others
Curious, coachable, and driven to exceed goals

🎁 Benefits

Private medical insurance
Pension
Lunch provided daily

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