Product Support Specialist - Bridge

📋 Description

• Analyze and troubleshoot complex technical issues through direct user interaction, using SQL to
• Develop product and platform expertise, working closely with Engineering, Product, and Operations
• Optimize and scale support processes to enhance efficiency and improve the overall user experience
• Lead continuous improvement initiatives aimed at achieving key performance metrics such as Consumer
• Create and refine documentation to empower users to resolve issues through self-service, reducing
• Partner with Product and Engineering to advocate for platform improvements based on user feedback

🎯 Requirements

• 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting
• Proficiency in SQL for data analysis and querying, with the ability to interpret datasets.
• Experience working with APIs.
• Strong problem-solving skills, with the ability to diagnose complex issues and drive them to
• Proven experience in stakeholder management, with the ability to influence cross-functional teams
• Experience in project management, particularly in optimizing processes, workflows, or support