Product Support Specialist Team Lead

📋 Description

• Act as the lead and mentor to your team of Product Support Specialists to provide exceptional
• Set performance expectations, monitor performance and coach with constructive feedback to ensure
• Foster a collaborative, open and positive team culture that welcomes knowledge sharing
• Be a technically savvy expert to guide your team members through more complex investigations
• Act as a point of escalation with customers and other teams to resolve complex scenarios, including
• Identify areas for process enhancement and efficiency gains within the support workflows, including

🎯 Requirements

• 5+ years of experience in one or more of the following: (i) as a senior application support
• You care deeply about ensuring customers get efficient, personable help from a team that values
• You can prioritize and make informed decisions alongside other team leaders, and bring excellent
• You're comfortable evaluating and adopting AI and automation tools to streamline support processes
• You have excellent written and interpersonal skills.
• You have strong leadership skills with the ability to motivate, mentor and develop a team to

🎁 Benefits

• Competitive compensation package (Highly competitive base salary, equity package, and comprehensive
• We encourage you to take the time you need. When you work hard, we know you also need to rest
• High-end equipment to do your work in the best conditions.