Production Support Manager

📋 Description

• Oversees investigation and resolution of incoming support requests from internal and external
• Proactively communicates issues to management and development teams as needed
• Partners with implementation team to facilitate smooth transition to production support
• Manages support ticket backlog and prioritizes effectively to meet client service levels
• Owns annual maintenance calendars and responsible for execution
• Identifies trends in issues and coordinates with team to prevent future occurrences

🎯 Requirements

• Bachelor’s degree in information systems, accounting, or related field required; accounting
• 5+ years of experience
• Highly proficient using MS SQL and Excel; other programming languages a plus
• Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS
• Self-starter with ability to work independently with minimal supervision
• Strong analytical, problem solving, and creative thinking skills