Professional Services Engineer II - West

📋 Description

• Shape the future of our Professional Services organization and contribute to the development of
• Tackle challenging Story and workflow builds to power our customers’ most important workflows.
• Scope automation Stories and workflows based on customer requirements, identifying any blockers and
• Analyze customer tools, processes, and pain points to guide them in establishing an automation
• Identify and highlight what is, and what isn’t, suitable for an automation workflow.
• Work with the Project Manager and Engagement Manager to verify and validate services, project

🎯 Requirements

• 5+ years of experience in delivering Professional Services and implementing SOAR platforms or
• Strong customer-facing skills and experience in consultancy role.
• Serve as trusted advisor to customers, guiding them on best practices, architecture design, and
• A passion for becoming an expert in a Tines.
• Experience interpreting and applying API documentation.
• Experience with a range of API authentication methods including OAuth2 and JWT.