Program Lead, Performance & Enablement

📋 Description

• Own end-to-end delivery of onboarding, cross-skilling, and performance-improvement programs
• Diagnose capability gaps using operational data, quality results, and stakeholder input
• Design practical learning experiences
• Build and maintain program documentation, rollout materials, evaluation records, and reusable
• Partner with subject-matter experts, operations leads, Workforce, Quality Assurance, and Data
• Drive continuous improvement by capturing lessons learned and refining interventions

🎯 Requirements

• 4+ years designing, delivering, or improving learning, readiness, or performance-enablement
• Proven record independently leading projects end to end
• Demonstrated ability to interpret learning, quality, and operational data
• Experience building practical learning content
• Consistent success partnering cross-functionally without formal authority
• Utilizes generative AI responsibly

🎁 Benefits

• Equity and bonus eligibility
• Benefits (including medical, dental, and vision)