Program Manager, Customers

📋 Description

• Stand up and run repeatable customer programs, including planning, recruitment, onboarding
• Create shared operating infrastructure, including intake processes, recruitment and readiness
• Coordinate Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio
• Own the execution of pre-PMF customer testing through H2, including product evaluation, messaging
• Support the relaunch and ongoing operation of Dropbox’s Customer Advisory Board through
• Integrate customer testing into the product-launch process as a readiness gate or stage, partnering

🎯 Requirements

• 5+ years of program management, operations, customer research operations, product operations
• Demonstrated ability to take an ambiguous customer-facing initiative from planning through
• Experience coordinating multiple teams with different goals, dependencies, and decision rights
• Strong operating discipline: able to create practical processes, readiness criteria, documentation
• Experience working directly with customers or customer-facing teams, including recruiting
• Strong written and verbal communication skills, including the ability to synthesize qualitative and