Program Manager, Fleet Readiness & Response

📋 Description

• Lead the dispatch team: Manage, coach, and develop a team of Readiness and Response Dispatchers
• Own Response program execution: Drive the four pillars of the program — vehicle recovery, rider
• Run the recovery vendor network: Hold third-party tow and rider recovery partners to their service
• Own the metrics: Define, instrument, and report the Response metric set — time to dispatch
• Standardize the work: Support authoring and maintaining the workflows, escalation matrices, and
• Close the loop on incidents: Run post-incident retrospectives to a real standard — containment

🎯 Requirements

• 5+ years of program or project management experience in live operations — field operations
• Bachelor's degree in business management, operations, or a similar field discipline.
• Direct people leadership experience: hiring, coaching, and managing a team through a 24/7
• Demonstrated experience running real-time dispatch, command center, or incident response
• Proven track record of building operational processes from scratch and driving adoption across
• Experience managing third-party vendors to measurable performance standards — service levels

🎁 Benefits

• Salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights.
• Sign-on bonus may be offered as part of the compensation package.
• Comprehensive package of benefits, including paid time off (sick leave, vacation, bereavement)