Program Manager, Life Sciences Customer Delivery

📋 Description

• Lead customer implementations from study startup through completion, managing project plans
• Coordinate study startup activities including customer onboarding, implementation planning, device
• Monitor project risks, dependencies, blockers, and changes, proactively driving resolution and
• Train site personnel, coordinators, investigators, and customer stakeholders on software platforms
• Develop and maintain training materials, user guides, implementation documentation, onboarding
• Lead onboarding sessions, office hours, implementation workshops, project status meetings, and

🎯 Requirements

• 5+ years of experience in project management, implementation management, clinical operations
• Experience supporting clinical trials, clinical research programs, healthcare technology
• Experience training customers, end users, study personnel, or other stakeholders on software
• Working understanding of the software development lifecycle and the ability to collaborate
• Demonstrated ability to manage multiple concurrent projects, competing priorities, timelines, and
• Strong organizational and attention-to-detail skills, combined with excellent communication and

🎁 Benefits

• $120,000–$150,000 annual salary.
• Equity opportunities.
• Company-funded health, dental, and vision insurance.
• 401(k) with company match.
• Flexible paid time off.
• Remote-first work culture.