Program Manager, Martech Operations & Governance

📋 Description

• Own and manage a centralized intake process for Martech, analytics, tagging, measurement, tracking
• Establish standardized request submission requirements, including business justification and
• Triage incoming requests and ensure they are routed to the appropriate technical or business teams.
• Define and maintain intake service levels and prioritization frameworks.
• Reduce dependency on ad hoc, email-driven work intake by establishing structured workflows.
• Monitor demand trends and identify opportunities to improve operational efficiency.

🎯 Requirements

• 7+ years of experience in program/project management, technology operations, Martech, analytics, or
• Proven experience managing complex, enterprise-scale technology, digital, or marketing programs.
• Strong understanding of Martech and digital analytics, including GA4, tag management, server-side
• Experience with data collection, tracking, data quality, privacy, consent management, and digital
• Proven ability to build intake processes, prioritization frameworks, governance models, and
• Experience developing dashboards, KPIs, executive reporting, and performance metrics.

🎁 Benefits

• Hybrid and Remote Flexibility: This role follows a hybrid work model, with three days per week in
• Comprehensive Benefits: 100% of health, dental, and vision premiums covered for you and your
• High-Impact Work: Take ownership of product strategy and delivery for high-profile Fortune 500
• Technical & Product Leadership: Work alongside experienced engineering, data, AI, and product
• Growth & Learning: Access extensive learning and development resources to continue building
• Collaborative Environment: Work with a global, multidisciplinary team across Toronto and India.