Program Manager, Product Systems and Insights

📋 Description

• Design and stand up the end-to-end Voice of the Customer feedback pipeline, intake from CS
• Partner with RevOps to design and implement tooling and workflows for feedback submission
• Set weekly triage cadence and SLAs for signal classification, routing, and visibility
• Build reporting on feedback volume, themes, trends, and changes
• Own classification model for product area, matter stage, and root cause
• Provide Design and Research with standing views into signal

🎯 Requirements

• 5+ years in program management, product operations, or related operational role at a high-growth
• Experience building and scaling processes and programs from scratch
• Hands-on experience running bug triage or incident/defect management across Engineering and Support
• Experience designing and facilitating product development rituals with senior engineering and
• Deep fluency with feedback, ticketing, and data tooling
• Ability to translate messy qualitative and quantitative input into clear, structured outputs

🎁 Benefits

• Offers Equity
• Offers Bonus