Property Management Specialist

📋 Description

• Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels
• Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule
• Resolve routine resident questions independently and escalate urgent, sensitive, or
• Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing
• Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and
• Use approved templates and brand guidelines while ensuring all customer-facing communication is

🎯 Requirements

• High school diploma or equivalent; a college degree or coursework is preferred.
• At least 2 years of experience in customer service, property management, leasing, call center
• Experience supporting U.S.-based customers or teams in a remote environment is preferred.
• Excellent written English, including grammar, spelling, punctuation, and professional email
• Strong verbal communication skills and the ability to handle customer conversations confidently.
• Intermediate proficiency in Microsoft Office 365, including Outlook, Word, Teams, and Excel.

🎁 Benefits

• Fully remote computer-based role
• Professional remote workspace provided
• Opportunity to work with a growing company
• Access to assessments and interview process for full-time placement