QA Supervisor

📋 Description

• Lead and develop a team of Quality Coaches and Auditors supporting U.S. criminal verification and
• Ensure 100% audit coverage across criminal verification transactions, researchers, court types, and
• Ensure 100% delivery and closure of audit feedback within established turnaround times, maintaining
• Monitor audit coverage, productivity, quality results, repeat errors, and researcher-specific
• Conduct weekly calibration sessions with Operations, Quality, and Training teams to promote
• Prepare calibration cases involving felony and misdemeanor classifications, disposition

🎯 Requirements

• Hands-on experience in U.S. criminal or public records background verification is mandatory.
• Previous experience auditing criminal verification transactions within a quality assurance
• Minimum 18 months of experience as a Quality Coach or equivalent quality leadership role, formally
• Total of 3-6 years of Experience in BGV, KPO, Quality Assurance, or closely related operations.
• Demonstrated experience managing audits, feedback cycles, quality reviews, and calibration sessions.
• Strong understanding of U.S. legal terminology, court structures, public records, and court

🎁 Benefits

• Fully remote work arrangement from India.
• Full-time employment opportunity.
• Monday-to-Friday schedule aligned with U.S. night-shift operations.
• Opportunity to lead and develop a dedicated quality team.
• Exposure to complex U.S. criminal verification, public records, compliance, and quality operations.
• Opportunity to strengthen expertise in FCRA, court research, quality frameworks, RCA, and CAPA.