Quality Assurance & Standards Manager

📋 Description

• Own the quality program end to end, including quality delivery through partner sites.
• Set the strategy and operating rhythm for how the quality program delivers against FSD's roadmap
• Represent quality in FSD leadership forums, and build credibility with the teams whose work you
• Design a two-layer quality model that measures both workflow adherence and the accuracy of the
• Establish how we determine the correct outcome for judgment-based decisions, through expert review
• Build a severity-weighted error taxonomy and a risk-weighted sampling methodology that holds up

🎯 Requirements

• 8+ years of experience in quality assurance, operations, risk, audit, or program management within
• Proven experience driving quality delivery through partner or vendor teams you don't directly
• Proven experience building a quality program from scratch, not just running one: you've designed
• Demonstrated experience measuring quality in subjective, judgment-based work, with adjacent fields
• Strong grasp of measurement rigor: you understand sampling design, statistical significance, and
• Strong data literacy: you can pull and interrogate your own data, work fluently with analytics

🎁 Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits