Quality Assurance & Standards Manager

📋 Description

• Own the quality program end to end
• Set the strategy and operating rhythm
• Represent quality in FSD leadership forums
• Design a two-layer quality model
• Establish how we determine the correct outcome for judgment-based decisions
• Build a severity-weighted error taxonomy and risk-weighted sampling methodology

🎯 Requirements

• 8+ years of experience in quality assurance, operations, risk, audit, or program management within
• Proven experience driving quality delivery through partner or vendor teams you don't directly manage
• Proven experience building a quality program from scratch, not just running one
• Demonstrated experience measuring quality in subjective, judgment-based work
• Strong grasp of measurement rigor
• Strong data literacy

🎁 Benefits

• Employee Travel Credits
• bonus or incentives
• equity programs