Quality Operations Represenative I - Pro Integrity

📋 Description

• Investigate and audit accounts: Conduct thorough investigations on pro accounts to ensure
• Monitor ongoing compliance: Ensure pros maintain valid, up-to-date licensing and essential
• Address integrity concerns: Review and respond to internal inquiries or signals related to
• Perform outbound outreach & research: Conduct targeted web research and execute outbound calls
• Maintain operational standards: Ensure daily tasks, physical and digital file management, and
• Mitigate platform risk: Identify potential compliance, fraud, or quality risks, escalating complex

🎯 Requirements

• High School Diploma required; Bachelor’s degree strongly preferred.
• Ability to comfortably manage a high volume of cases daily without sacrificing accuracy or
• Strong customer service instincts with high emotional intelligence to handle calls professionally
• Quick, sound judgment to problem-solve and pivot in an unpredictable, fast-paced environment.
• Strong verbal and written communication skills paired with an empathetic approach to pros and
• A coachable, growth-minded attitude with the ability to utilize internal knowledge bases to resolve

🎁 Benefits

• Competitive performance bonus
• Full medical, dental, vision package
• Generous Paid Time Off policy
• Pet discount plans & retirement plan with company match (401K)
• Technical equipment (i.e., laptop) provided