Prepare weekly Sampling Plan and share with the CE team.
Ensure that all types of transactions are monitored.
Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and
Ensure Sampling Adherence is met MIPs are implemented if required.
Track if the QAs are providing appropriate feedback basis the audits to improve consultant’s
Keep checking the QA's accuracy by doing ATA and Calibration.

🎯 Requirements

At least 2-3 years of Quality Supervisor experience.
Minimum of 3-5 years of experience in quality assurance, preferably in a call center or customer
Proficiency in MS Office applications and quality management software
Strong analytical and problem-solving skills, with the ability to interpret complex data and
Excellent verbal and written communication skills, with the ability to provide constructive
In-depth knowledge of call center operations, performance metrics, and quality standards

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Get alerts for new remote customer support jobs

A weekly email with new matches. Unsubscribe anytime.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot