Quantitative Insights Analyst

📋 Description

• Quantify customer journey moments, friction points, opportunities, and potential solutions by
• Develop business-impact assessments for research and design recommendations that are clear
• Establish consistent frameworks for scoring and prioritizing opportunities across different
• Prepare quantified analyses and decision-ready inputs for senior leadership and executive decision
• Build and maintain journey performance scorecards and KPI frameworks covering critical customer and
• Connect qualitative research findings with measurable signals such as NPS, CES, CSAT, behavioral

🎯 Requirements

• 5+ years of experience in quantitative research, product analytics, insights analytics, or a
• Demonstrated ability to combine qualitative and quantitative evidence into actionable
• Strong practical knowledge of AI tools, AI-assisted workflows, and analytical automation.
• Proficiency in SQL and at least one analytical programming environment, such as Python or R.
• Hands-on experience designing and analyzing surveys, including sampling, weighting, statistical
• Familiarity with customer experience measurement frameworks and metrics, including NPS, CES, CSAT

🎁 Benefits

• $75/hour compensation.
• 6-month full-time contract with an expected workload of 30–40 hours per week.
• Fully remote position for candidates based in the United States.
• Senior-level opportunity requiring 5+ years of relevant experience.
• Independent Contractor status based in the United States.
• Opportunity to work at the intersection of customer experience, quantitative research, product