Referral Coordinator

📋 Description

• Process referrals from healthcare providers and other sources, ensuring required documentation is
• Review, validate, organize, and scan medical records, physician orders, signatures, diagnoses, and
• Verify medical insurance benefits for new, existing, and reactivated patients, including customers
• Make and respond to inbound and outbound calls with healthcare providers, insurance companies
• Identify missing or deficient documentation, coordinate corrections and signatures, and ensure
• Research and resolve customer order issues, communicate outcomes to relevant stakeholders, and

🎯 Requirements

• High school diploma or equivalent required.
• At least one year of contact center or comparable customer service experience.
• Bilingual English/Spanish skills are preferred.
• Willingness and ability to participate in telephone-based direct sales activities.
• Strong ability to interpret instructions, guidelines, and procedures and apply them appropriately
• Comfortable navigating multiple computer systems, databases, and software applications, with strong

🎁 Benefits

• Total compensation range of $55,227–$82,841, including hourly pay and performance-based incentives
• Comprehensive medical, dental, and vision insurance.
• Company-sponsored wellness programs and mental health resources.
• Paid leave for qualifying events and generous paid parental leave for birthing and non-birthing
• Competitive 401(k) plan with company match and immediate vesting.
• Financial planning resources and corporate discount programs.