Receive, document, and process incoming referrals
Ensure referrals are thorough, accurate and complete
Follow up with local BAYADA branches for timely responses
Facilitate coordination among case managers, client services, clinical nurse managers, and nurses
Communicate payer information to Insurance Verification team
Provide excellent customer service at all times

🎯 Requirements

1-2 years customer service or admin experience preferred
Healthcare setting, contact center, or referral intake experience preferred
Ability to work across multiple systems in a fast-paced environment
Exceptional verbal and written communication with diverse customers
Strong organizational skills with attention to detail and efficiency

🎁 Benefits

Paid holidays, vacation and sick leave
Vision, dental and medical health plans
Employer-paid life insurance
401k with company match
Direct deposit and employee assistance program

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