Regional Customer Experience Field Lead - Independent Contractor

📋 Description

• Train and onboard field surveyors on survey procedures, safety requirements, technology, and
• Coordinate daily field activities, including staff assignments, routes, schedules, deployment
• Provide onsite leadership, coaching, and real-time direction to surveyors.
• Monitor survey progress, data quality, response rates, and compliance with established
• Manage tablets, equipment, identification badges, and other field materials.
• Identify and resolve operational challenges involving staffing, technology, scheduling, and transit

🎯 Requirements

• Experience leading, supervising, training, or coordinating teams; a formal management title is not
• Strong communication and interpersonal skills, with the ability to guide a small team and address
• Confidence and professionalism in client-facing situations.
• Excellent organizational skills and the ability to independently manage schedules, staff
• Strong problem-solving abilities, sound judgment, and the ability to handle unexpected field
• Comfort using tablets, mobile devices, survey platforms, and basic data or response-tracking tools.

🎁 Benefits

• Independent contractor engagement on a project-based basis, with W-9 classification.
• Remote administrative flexibility combined with onsite field responsibilities.
• Opportunity to lead customer research projects across an assigned region, with occasional national
• Varied working hours depending on project schedules and operational requirements.
• Hands-on experience in customer research, public transportation, and field team leadership.
• Opportunity to contribute to better customer experiences and meaningful improvements in transit