Regional Customer Support Specialist

📋 Description

• Respond promptly to internal and external customer inquiries.
• Serve as the lead contact for accounts and Sales and document all interactions, communications
• Build rapport with accounts, patients and Sales to resolve missing information in a timely manner
• Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
• Deals directly with internal and external customers via telephone and electronic channels to
• Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results

🎯 Requirements

• Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.
• Skilled specialist, completes tasks in a resourceful and efficient manner.
• Advanced professional growth education.
• Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance
• Excellence in de-escalating customer behavior.
• Excellent organizational skills and ability to balance multiple client needs and internal

🎁 Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and
• Natera employees and their immediate families receive free testing in addition to fertility care
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much
• Generous employee referral program.