Regional Manager, Customer Accounts – Central

📋 Description

• Supervises, coaches, and develops a regional team of Customer Account Managers, growing the team to
• Accountable for the team’s retention and expansion results, including gross and net revenue
• Reviews account health with each CAM on a regular cadence, including product adoption, usage
• Steps in personally to help lead customer conversations when key or Enterprise accounts are at
• Maintains an accurate view of upcoming renewals and expansion opportunities, flags risk early, and
• Reduces unmanaged Red and Yellow accounts by ensuring documented recovery plans are in place and

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent experience
• 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles
• 2+ years of direct people-management experience, including hiring, coaching, and
• Track record of driving renewals, retention, and expansion, with measurable results you can speak to
• Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption
• Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments

🎁 Benefits

• Full-time opportunity
• Location: Remote. Must live in/be willing to relocate to one of the following: TX, OK, KS, MO, CO
• Travel to customer locations is required, approximately 25%–35%.
• Competitive compensation packages are offered.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages are offered.