Regional Manager, Customer Accounts – West Coast

📋 Description

• Supervise, coach, and develop a regional team of Customer Account Managers
• Accountable for team's retention and expansion results, including gross and net revenue retention
• Review account health with each CAM on a regular cadence, including product adoption, usage trends
• Step in personally to help lead customer conversations when key or Enterprise accounts are at risk
• Maintain an accurate view of upcoming renewals and expansion opportunities and flag risk early
• Reduce unmanaged Red and Yellow accounts by ensuring documented recovery plans are in place

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent experience
• 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles
• 2+ years of direct people-management experience, including hiring, coaching, and
• Track record of driving renewals, retention, and expansion, with measurable results
• Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption
• Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments

🎁 Benefits

• Full-time opportunity
• Remote location (must live in CA, WA, or OR)
• Travel to customer locations required (25-35%)
• Competitive compensation packages
• Opportunities for growth and personal development
• Robust, low-cost benefit packages